Sarah Thomas Cake Academy Membership Terms 

Membership Terms: Key details

The terms cannot be varied and in proceeding to purchase the membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by Sarah Thomas and The Cake Academy. Please read them carefully as they affect your rights and liabilities under law and set out the terms which Sarah Thomas and The Cake Academy (hereinafter referred to as “The Cake Academy” or “the host”, “we”, “us”, “our”, “I”, “Sarah”, “the membership”) provide services to you, as purchaser of the membership. Thes terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

Content

The membership will include:

• Minimum of one monthly catch-up chat each month – with Sarah via Facebook.
• Each month follows a theme using Sarah’s “B.A.S.I.C.S. Business Blueprint” success pathway (hereinafter referred to as “the pathway”)
• Various trainings with Sarah – around the monthly theme following the pathway, usually for no more than one hour.
• Group Associate Coaches – experts in various areas necessary to run a successful business. The experts will be available to answer questions that they are tagged in
• Associate Coach Expert Formal Presentations – Following the pathway. These will be pre-booked so you can add them to your diary. These will presented by our associate coaches, usually via a Zoom Call, and Q&A will be encouraged. It may also be streamed into the Facebook community group. Sessions usually last for no more than one hour. 
• Guest Expert and group tutor skills tutorials – There will be regular skills tutorials or demonstrations in a variety of different areas. This will be via a Facebook live, and Q&A will be encouraged. Usually for no more than one hour, but depending upon the nature of the tutorial, this can differ.
• Monthly Members Skills Takeover – Any member can apply to host a monthly takeover. This can be a skills demo, tutorial or other subject that are well informed or qualified in. Q&A will be encouraged.
• All sessions recorded and uploaded into your membership area (via Thinkific). Facebook lives or live streams will stay available in the Facebook group and be added to the membership area.
• Monthly Group Coaching Calls – This will operate as a “hot-seat” style call where members can ask a specific question that they need help with. The rest of the group will also be encouraged to help if they have knowledge in that area. Usually 3 – 5 members will be able to jump into the hot seat (time dependant). Hot seat places will be allocated on a first come basis. If you have had the opportunity to ask a question in the hot seat, priority will be given to others first. This will last no more than one hour.

• Private Facebook Community You will be added to a Facebook group while you are a member of the membership. Sarah will be available to answer questions that she is tagged in. The intention of this group is to provide community support and a network of individuals who understand you and who are facing similar challenges. 
• There is no 1-2-1 training with Sarah or any of the associate coaches or tutors included in this membership at the standard level. There will be a one hour call per calendar month with Sarah if you have joined the premier level only. Please ask all questions in the Facebook community group or on the live sessions. 
• You will be encouraged to share in the group and to take part in any tasks or “challenge” style events to help you grow your business.
• You will be regularly asked for your feedback and input into the membership to make sure that you are receiving the skills and information you need.

Payment

Payment will be made in monthly payments (or a one-off discounted subscription for a year). While you stay in the membership your agreed fee at the start of your time will never change, even if it increases in time.

You understand and agree that you have committed to either a monthly or yearly subscription payment. You agree that the membership fees are payable by you at the rate offered at purchase time every month or year until cancellation. If a payment is missed, you will be sent a reminder and if this is not paid within 7 days, you will be removed from the membership and its benefits.

Refunds and Cancellation

It is our aim that you will be completely happy with the Membership and find educational content, networking opportunities and form friendships. However, we appreciate that there may come a time when you wish to leave the Membership.

In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of your first subscription payment. Refund requests should be made in writing to info@thecupcakeoven.co.uk and a full refund will be provided within 14 working days.

In the event that one or more training sessions have already taken place within the first 14 days following your subscription, you are still entitled to request a refund but the value of the session(s) shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the membership.

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.

Should you wish to cancel your membership you can do so at any time. You must provide at least 30 days notice before the start of your next billing period. Any requests made after this time will be put in place ready for your next billing period.

We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.

 Access to the membership area and the Facebook community will cease at the end of the billing period; you will not receive a pro-rata refund.

Membership

Your membership is non-transferable. You must not allow someone else to use your username and password or allow access to the membership portal and the Facebook community.

You must use reasonable efforts to keep your username and password private and confidential. You must notify us as soon as you become aware of any unauthorised use or access.

If you are under 18, please contact us as we will need your parent’s consent and agreement to these terms and use of the membership and all connected sites.

Your membership and access to the Facebook community and all other content will be suspended or cancelled if:

• we do not receive your subscription fee when it becomes due, or
• you allow anyone else access to any part of the membership.

Recording and sharing of any content which forms part of the membership is strictly prohibited.

You are permitted to download content such as workbooks, PDFs, spreadsheets, supplied documents to your computer as part of your membership for your own personal use only. It is prohibited to download or copy any videos or other recordings whatsoever for any use.

Availability and use of the members areas

We cannot guarantee that the membership portal, Facebook community and all content will be available 24 hours a day. We will endeavour to ensure that all area access is maintained but will not be held responsible for situations beyond our control.

We may occasionally need to interrupt or suspend access to the services or content for maintenance, technical or other reasons beyond our control. Content may be updated, changed or removed and we do not guarantee that specific content will always be available.

Intellectual property

During your time as a member you will be provided with course materials. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate or provide copies to third parties, whether modified or not. We retain and reserve all of our copyrights.

You may use the knowledge, techniques and skills you learn for your own personal or commercial purpose.

Community rules

Please read the rules within the announcements tab on Facebook, which are part of these Membership Terms and apply to content contributed to the community area by members (such as, but not limited to, comments and forum posts).

We reserve the right to monitor all content posted to the Facebook Group. We are not responsible or liable for material posted by others. We reserve the right to edit, refuse to post or to remove content that we believe is objectionable or in violation of these Membership Terms, our policies or applicable law. 

We ask that all members respect the rights of others in respect of their behaviour and privacy. Your behaviour towards others must be polite and respectful. We will not be responsible for the action or inaction of any members including for any disclosures made by any members based on information which has been shared within the membership. If we deem your behaviour to be offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.

Contact and Schedule

It is the intention that the membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.

Throughout the membership we will be available by email Monday to Friday between 9am to 5pm via info@thecupcakeoven.co.uk and will respond as soon as possible and within 48 hours during the hours stated.

If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

As far as possible, the live masterclasses will be held in the Facebook Group. If not they will be recorded and the link to watch will be sent to you within 48 hours following the end of a live session. From time to time technology may fail and the recording may be unavailable or of poor visual or sound quality but we do aim to record all live sessions.

Privacy

Our information collection and use of any personal information about you is set out in our Privacy Policy.

Personal information that you disclose may be used by us in relation to your membership, including marketing activities for the membership and related products.

We may disclose any personal information as necessary to satisfy any law, regulation or government request.

During the course of the membership you may have access to confidential information, in particular the personal affairs of others on the course. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.  

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations. 

Refusal, suspension or termination of membership

We may, in our discretion, immediately restrict, suspend or terminate your membership and access to the members area and Facebook community if we consider you in breach of these Membership Terms, or applicable law.

We reserve the right to refuse membership at our discretion.

Liability and disclaimer

The aim of the membership is to provide knowledge and support for home bakers, cake makers and food business owners. It is a safe place to grow your creativity & business skills & get the support and companionship you need; Learn more business skills & gain more business knowledge.

 We make no guarantees or claims as to the success of any member. Each individual is unique and their businesses and processes are unique to them. The aim is that by working through the trainings and resources and taking advantage of all of the elements which the membership has to offer, you will have new information, strategies, techniques and skills to create a successful business.

All information provided will be general information and guidance and not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the membership. we are not responsible for any loss of opportunity or any investments which you make.

Except as provided in an applicable non-excludable law, we and our affiliates are not liable for indirect, incidental, special or consequential damages, loss or revenue or loss of profits which result from any use of or access to, or any inability to use or access, the members area or Facebook Group.

Changes to Membership Terms

We may change these Membership Terms from time to time. If you decide as a result to cancel your subscription you will receive a pro-rata refund (based on time remaining in your subscription). If you do not opt out in this way, your continued subscription to and use of the Site will be an acceptance of the updated Membership Terms.

Complaints

If you have a complaint about the programme this should be made to made in writing to Sarah Thomas at info@thecupcakeoven.co.uk 

General

We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.

Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.

We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the Membership.

 

Last updated: 30th November 2021

 

If you have any questions or concerns regarding our membership terms please direct them to info@thecupcakeoven.co.uk